Last Updated: July 14, 2025

At Xchange.com.pk, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our platform.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Full name, CNIC/NICOP number

• Phone number, email address

• Payment details (e.g., bank or wallet account)

• KYC documents (e.g., ID front and back, selfies)

b. Technical Information

• IP address and browser details

• Device and usage data

• Cookies and session identifiers

2. How We Use Your Information

Your data is used strictly for the following purposes:

• Verifying your identity (KYC)

• Processing exchanges and payments

• Enhancing platform security and user experience

• Complying with legal obligations and regulations (e.g., AML laws)

3. Data Protection & Security

We implement strong security measures to protect your data:

• Encrypted storage of sensitive information

• Secure socket layer (SSL) for transactions

• Role-based access and 2FA for internal access

4. Sharing of Information

We do not sell or rent your personal information. We only share data:

• With regulatory bodies if legally required

• With verified third-party KYC providers (under confidentiality)

• To detect or prevent fraud, abuse, or illegal activity

5. Cookies

Xchange.com.pk uses cookies to:

• Manage sessions and preferences

• Track anonymous usage for analytics

• Improve website performance and security

You may disable cookies in your browser settings, but this may affect functionality.

6. Your Rights

You have the right to:

• Access and review your personal data

• Request corrections or updates

• Request deletion (subject to compliance and financial record laws)

• Withdraw consent where applicable

Please contact support@xchange.com.pk for such requests.

7. Retention of Data

We retain personal data as long as your account is active or as needed for compliance with financial regulations, usually a minimum of 5 years.

8. Changes to the Privacy Policy

We may update this Privacy Policy at any time. The latest version will always be posted on this page, with the updated date noted above.

9. Contact Us

If you have any questions about this Privacy Policy, please contact:

📧 Email: support@xchange.com.pk
🌐 Website: https://www.xchange.com.pk